Normally ask for a same day urgent appointment ?
When telephoning for medical attention the GPs at Bishopgate Surgery has asked the Reception Team to ask you for a few basic details about your illness or problem, this is to ensure that you are seen by the most appropriate person. Our Reception Staff are fully trained in gathering the information but will not try to diagnose your illness.
New ways for your local GP practice to help you get to the right support
Across County Durham, all GP practices want to make sure their patients are seen quickly by the right healthcare professional. We know that when you are not feeling well you just want to feel better quickly.
During 2018 , the GP practice staff received specialist training developed by clinicians, to help them provide you with information about choices you have to see an appropriate person for your healthcare needs. Sometimes a GP isn’t the best person to see. Within your GP practice for example a Practice Nurse (for matters including dressings, immunisations or ear syringes) or an Advanced Nurse Practitioner (who can examine, diagnose and prescribe) may be better. You could also be directed to a healthcare professional in the community such as a community pharmacist, optician or sexual health nurse.
So now, when you contact us at Bishopgate, the receptionists may ask you a few questions to help navigate you to the best person to help you quickly. They won’t try to diagnose your problem, but you may need to tell them a little bit about why you are calling. You don’t have to of course, the choice is yours and you can always still request to see your GP, but you may be able to be seen faster by someone who is able to provide the right care for you using ‘Care Navigation’ to help.