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Bishopgate Medical Centre

logo.jpgReception Hours are 8.00am to 6.00pm Monday to Friday

No telephone access  from 1pm -2pm 

NEW PHONE SYSTEM INSTALLED THURSDAY 22ND APRIL GO LIVE 10AM

Our new phone system will be going live on the above date and time and will hopefully enable us to offer a better service to patients.  There will be a queue system and an option for to be called back when reach 1 in the queue rather than holding on if you are number 100.  The numbers of lines is vastly improved so hopefully no engaged tone but there will be a large queue.   However, even with more lines we do not have any more staff to answer them than the 6 receptionists who are working flat out to answer your calls.  

The message will also change once all appointments are filled for the day enabling only patients with urgent same day need to remain on the line to speak to a receptionist.

AS COVID CLINICS ARE INCREASING THE NUMBERS OF CLINICIANS AVAILABLE FOR "NORMAL" GP WORK IS SEVERLY UNDER PRESSURE - PLEASE ONLY CALL US FOR URGENT ISSUES - PHONE LINES ARE INCREDIBLY BUSY AND RECEPTION STAFF ARE REDUCED IN NUMBER AS THEY ASSIST WITH THE COVID CLINICS.  PLEASE TRY TO ORDER YOUR REPEAT PRESCRIPTIONS ONLINE RATHER THAN CALLING US.

PLEASE DO NOT CALL THE SURGERY IF YOUR HOSPITAL APPOINTMENT HAS BEEN CANCELLED BY THE HOSPITAL AS WE ARE NOT IN A POSITION TO CHANGE THIS.  SIMILARLY GIVEN THE CURRENT GLOBAL PANDEMIC WE CANNOT BRING HOSPITAL APPOINTMENTS FORWARD

CORONAVIRUS VACCINE INFORMATION - UPDATED  WEDNESDAY 14TH APRIL 2021 

If you are under 30 and entitled to a jab please ring 119 to see if there is a mass vac site that has any stocks of Moderna or pfizer as we only have the Oxford jab at present which is now not advised in the under 30s.  We will hopefully receive some more Pfizer for 1st doses at some point in May but this is not confirmed yet.

NEW MOBILE FOR COVID JAB BOOKING 07926 245778  ONLY USE BETWEEN 8.30-530 MON - FRI  - THIS IS FOR BISHOPGATE REGISTERED PATIENTS ONLY - IF YOU ARE NOT REGISTERED WITH US PLEASE USE THE NATIONAL SERVICE OR YOU WILL BE CONTACTED BY YOUR OWN SURGERY

Over 45 YEAR OLDS WILL HAVE RECEIVED LETTERS TO BOOK ONLINE OR VIA 119 TO ATTEND A MASS VACCINATION CENTRE - IF LONG WAITS OR TOO FAR TO TRAVEL PLEASE GIVE US A CALL ON 07926245778 BETWEEN 8.30AM AND 5.30 PM - USE THIS MOBILE NUMBER ONLY FOR BOOKING COVID VACCINES - IT HELPS KEEP THE MAIN SURGERY LINES FREE WHICH ARE CONSTANTLY ENGAGED AT PRESENT DUE TO PATIENTS CALLING ASKING ABOUT COVID VACCINES - PLEASE PLEASE DONT CALL US ABOUT YOUR ELIGIBILITY FOR THE JAB.

IF YOU ARE AGED OVER 50 AND NOT YET BOOKED OR RECEIVED YOUR JAB OR TELEPHONED BY US THEN PLEASE CALL US ON THE MOBILE ABOVE TO GET BOOKED IN  

45 - 49 year olds should have received letters / texts inviting to book at a mass vac centre or with the surgery.

FORTHCOMING CLINICS

Sat 17th April at Auckland Medical Group 2nd dose Pfizer appointments for those that received 1st Jab on 30th January at Auckland

Sat 24th April at Bishopgate 2nd dose AZ appointments for those that received that jab 6th February at Bishopgate

Sat 1st May at Bishopgate 2nd dose AZ appointments for those that received that jab 13th February at Bishopgate

  NO WALK INS ALL BY APPOINTMENT ONLY

BISHOPGATE VACCINE TAKE UP RATES AS AT 31.3.2021 - THANK YOU TO EVERYONE WHO HAS HAD THE VACCINE SO FAR

CARE HOME RESIDENTS 101 PATIENTS 96.2% TAKE UP

AGED OVER 80 IS 520 PATIENTS 97% TAKE UP

AGED 75-79 IS 421 PATIENTS 97.5% TAKE UP

AGED 70-74 IS 702 PATIENTS 97.4% TAKE UP 

COVID HIGH RISK IS 539 PATIENTS 93.4% TAKE UP

AGED 65-69 IS 594 PATIENTS 96% TAKE UP

AGED 16-64 WITH UNDERLYING HEALTH CONDITIONS IS 1301 PATIENTS 87.6% TAKE UP

AGED 60-64 IS 487 PATIENTS 91% TAKE UP

AGED 55-59 IS 634 PATIENTS 91.8% TAKE UP

AGED 50-54 IS 597 PATIENTS 86.9% TAKE UP

IT IS VITALLY IMPORTANT THAT ALL PATIENTS ONLY ATTEND AT EXACTLY THEIR APPOINTMENT TIME AND WAIT OUTSIDE UNTIL INVITED IN BY A MARSHALL.  

EVERYBODY MUST WEAR A FACEMASK EVEN THOSE WITH EXEMPTIONS - WE CANNOT RISK THE SPREAD OF COVID WHEN LOTS OF ELDERLY OR CLINICALLY VULNERABLE PATIENTS ARE PRESENT.  IF YOU CANNOT WEAR ONE FOR THE 5 MINUTES YOU WILL BE IN THE PRACTICE THEN YOU MUST MAKE US AWARE OF THIS WHEN SPEAKING TO THE RECEPTIONIST WHEN MAKING THE APPOINTMENT SO ALTERNATIVE ARRANGMENTS CAN BE PUT IN PLACE.

Please do not attend the surgery if you are awaiting results of a Covid Swab - we have seen an increase in patients coming down and trying to enter the premises when they should be isolating.

The Health Visitor team now have a virtual baby clinic see further information on the services tab

IN LINE WITH CURRENT NHS GUIDANCE FROM MONDAY 15TH JUNE ANY PATIENT ENTERING THE SURGERY WILL NEED TO WEAR A MASK = NO MASK NO ENTRY 

As we are someway from returning to the "new normal" please do not attend the surgery unless you have been instructed to by one of the clinicians - all appointments with the GPs and Advanced Nurse Practitioners are still by telephone at the present time.  On some occasions the GP or Nurse Practitioner may decide that they need to see you Face to Face or to have a blood test and they will explain to you how to go about this.

The Practice Nurses and Health Care Assistants are now working normally for vaccinations, smears, blood tests.  The only services not yet operating are Ear Syringing & Cryotherapy.

Although the prescription line option is only available from 9 -12  we will accept prescription requests on an afternoon - just press the make appointment option on the phone.

Please do not attend the surgery unless we have requested you to do this.  You cannot pick up prescriptions or sicknotes you must nominate a chemist for medications to be sent electronically.

To reduce your chances of catching COVID-19 and reduce pressure on Bishopgate Medical Centre during this busy time, appointments will be carried out over the phone, via video consultations or by e-consultations unless there is a clinical need for you to come into the practice. This will help minimise risk while continuing to ensure people get the care and advice they need.

DUE TO THE DEMAND ON PHONE LINES YOU MAY RECEIVED CALLS FROM US FROM WITHHELD NUMBERS IF YOU HAVE CALLED US AND BEEN INFORMED YOU WILL BE CALLED BACK DURING THE DAY THEN PLEASE ANSWER IF IT SHOWS WITHHELD.

TO HELP US HELP ALL OUR PATIENTS PARTICULARLY THE OLDER GENERATION AND THOSE WITH UNDERLYING HEALTH CONDITIONS TRY AND USE ONLINE SERVICES WHERE POSSIBLE

ORDER YOUR PRESCRIPTIONS ON LINE - THIS WILL HELP KEEP THE PHONE LINES FREE FOR THE GPS TO CALL PATIENTS

MAKE SURE YOU HAVE A NOMINATED PHARMACY SO YOU DO NOT NEED TO COME TO THE SURGERY TO COLLECT YOUR PRESCRIPTION.

PLEASE TRY TO NOT TELEPHONE THE SURGERY ON A MORNING WHEN THE LINES ARE REALLY BUSY.

111 Coronavirus information https://111.nhs.uk/covid-19

 

Econsult

econsult            

 

NHSBT are asking 18-65 males who've had COVID to donate plasma for new treatment research that could save lives. Find out how https://rb.gy/vptins .   


Bishopgate Medical Centre is one of the largest practices in County Durham.


We currently have in excess of 13,280 patients registered with 5 Partners in the practice.  We also have 3 salaried GPs -  Dr James Carlton, Dr Jenny O'Brien and Dr Emma Donohue.    We have 5 part time practice nurses and 3 part time nursing assistants.  We also employ 4 nurse practitioners who work alongside the doctors  - Charlotte Porteous, Sonia Fendell, Karen Marshall & Rachel Girard.  This is an enthusiastic and highly motivated General Practice always seeking ways to improve services for patients within the very limited resources of the NHS.   



Within the practice you will be able to access GPs, Advanced Nurse Practitioners, Chronic Disease Nurses, Practice Nurses, Health Care Assistants, Midwife Clinic, Heart Disease Clinic, Smoking Cessation, Asthma Clinic, Hypertension Clinic, Diabetic Clinic, Parent Support Group, Childhood Immunisation Clinic, Pain Management Clinic.  Unfortunately from November 2019 we are unable to provide a travel service except for those vaccines that are available on the NHS.  We are no longer a Yellow Fever Centre.

Parking is free at Morrisons, you no longer need a parking permit but parking is limited to a maximum stay of 3 hours.

(Site updated 14/04/2021)
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